Privacy Policy

Legal Notices

Welcome to BYBUN website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our ‘Privacy Policy‘ and our ‘Terms and Conditions’ govern BYBUN’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘BYBUN’, ‘Bybun Soapery’ and ‘us’ or ‘we’ or the ‘operator’ refers to the owner of the website https://bybun.com.au/. The term ‘you’ refers to the user or viewer of our website.

Who we are

Our website address is: https://bybun.com.au.

Our contact email is: bybunau@gmail.com

What personal data we collect and why we collect it

We collect information about you during the checkout process on our store.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  1. order information like what was purchased, when it was purchased and where it should be sent; and
  2. customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Data Used: Contact form submission data — IP address, user agent, name, email address, website, and message — may be submitted to third-party services for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to us. This email may include, but not limited to, the submitter’s IP address, timestamp, name, email address, website, and message.

Data Synced: Post and post meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We may use this information for various purposes. Such as, to:

  1. send you information about your account and order;
  2. respond to your requests, including refunds and complaints;
  3. process payments and prevent fraud;
  4. set up your account for our store;
  5. comply with any legal obligations we have, such as calculating taxes;
  6. improve our store offerings; and
  7. send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout form for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

While you visit our site, we’ll track:

  1. products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed and may also use to determine marketing strategies;
  2. your location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping; and
  3. your shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Who we share your data with

We share information with third parties who help us provide our orders and store services to you; for example —

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We are using Australia Post for delivery service. When processing deliveries, some of your data will be passed to Australia Post, including information required to process or support the delivery, such as your name, address, contact information.

We use MailChimp to enable email subscription service. By signing up to the email subscription, you agree to share your email address with the site owner and Mailchimp to receive marketing, updates, and other emails from the site owner. Use the unsubscribe link in those emails to opt out at any time.

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or need to come back another day. Read our privacy policy here.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Contact bybunau@gmail.com if you have any privacy-specific concerns.

Additional information

How we protect your data

BYBUN uses WooCommerce plugin for e-commerce transactions. WooCommerce plugin allows customers to pay for orders via one of the payment gateways we’ve set up and enabled on our site. An automatic payment gateway is an application that securely requests information from customers and relays it to a third-party payment processing service, e.g., Stripe or PayPal.  WooCommerce site does not retain your credit card information. your credit card number and security code are never stored on our website. The payment gateway gives this sensitive information directly to the payment processor.

Hosting services we use for BYBUN website include free Let’s Encrypt Standard and Wildcard SSL certificates.

What data breach procedures we have in place

We use an endpoint firewall which identifies and blocks malicious traffic. It protects the website at the endpoint, enabling deep integration with WordPress. It does not break encryption, cannot be bypassed and cannot leak data. Integrated malware scanner blocks requests that include malicious code or content. Protection from brute force attacks by limiting login attempts.